Student Experience Manager
Student Experience Manager
As Student Experience Manager, you’ll take ownership of the full student lifecycle—from admission and enrolment through to progression, completion and graduation. You’ll lead professional services teams across admissions, programme administration and student support, ensuring services are compliant, efficient and genuinely student-centred.
You’ll work closely with academic colleagues and external partners, using data, feedback and sector best practice to continuously improve the student experience and support student success.
What You’ll Do
- Highly developed written communication skills in English.
- Highly developed oral communication skills in English.
- Completed formal qualification in an engineering technical area. A PhD or Masters Degree is preferable with at least 5 years industry related work experience.
- Bachelors degree with at least 10 years industry related work experience.
- Previous teaching experience and the ability to deliver a richly interactive and personalised approach to learning focused on student success.
- A customer-centric approach.
What We’re Looking For
- Recent experience (within the last five years) in a higher-education student services or support role.
- Proven line management experience with the ability to lead, motivate and develop teams.
- Strong understanding of the student lifecycle and regulatory requirements in UK higher education.
- Experience managing student records, compliance and reporting requirements.
- Confidence using Microsoft 365 and student record systems.
- Strong working knowledge of GDPR.
Desirable:
• Experience with safeguarding and Prevent compliance.
• Familiarity with student engagement strategies and feedback mechanisms.
• Experience supporting student fees and financial processes.
• Background in a small, specialist or newly established HE provider.
How to Apply
Please send your CV and cover letter to [email protected]